Specialist care designed to meet the challenges faced by people living with dementia. They inspect care services to ensure they are supporting peoples wellbeing; appropriately setup; properly planning out care; are well led; and effectively staffed, each criteria is given a grade out of 6. The Care Quality Commission is the independent regulator of health and social care in England. It monitors and inspects services, to make sure they are safe, effective and provide high-quality care.
At King Charles Court we are committed to providing the highest standard of care. The dignity of our residents is a priority to us, the care we administer is always done so with respect, compassion and understanding. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
Care Information
King Charles Court Nursing Home is a food establishment in the town of Falmouth and has the catagory of Hospitals - Childcare - Caring Premises. If you are a customer and would like to report any food problems, you can do that on theFood Standards Agency Report Centre. Cleanliness and condition of facilities and building to enable good food hygiene.
We looked at a range of care documentation which evidenced that people’s needs were well understood and staff acted with respect and care in supporting people appropriately. Staff were supported by a system of induction training, supervision and appraisals. Staff were aware of how to report any concerns they may have regarding any potential abuse. These allowed staff to air any concerns or suggestions they had regarding the running of the service.
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Some people, who need support to ensure that they eat enough, did not appear to eat very much and we did not see how they were supported to ensure a good intake was maintained. For those people who were not able to talk with us, because they had a diminished level of capacity, we observed how they were supported to eat and drink. We observed that in some cases people were supported to eat in a way that promoted their independence. They were enabled to eat as much as they could and then staff helped them to finish their meal. We saw that the staff at the home were kind and caring and treated people with dignity and respect.
These had been kept under review and were relevant to the care provided. This unannounced comprehensive inspection took place on the 12 December 2017. The last comprehensive inspection took place on the 29 September 2015.
CQC Rating Whats this?
We saw they were kind, patient and treated people with dignity and respect. – there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon. Accommodation, meals, and assistance with personal care and medication.
One staff member told us that 'the manager is all about the people living here'. One person using the service told us that 'they seem more short staffed at the weekends' and 'they do look after you '. Another person said that there had been significant improvements in the recent months.
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King Charles Court provided individualised nursing care and support to people which achieved extremely good outcomes for people who lived at the service. People visiting the service told us they were made welcome by friendly and caring staff and had unrestricted access to their relatives. They told us they were happy with the care provided and had no concerns about their relatives safety.
We also observed that on the day of the site visit one person did not receive personal care until 11.30 a.m. People told us about the meals provided at the home, they told us there was enough choice and variety and the standard of the food was good. People told us that ‘You never know what the meals are going to be – it’s always a surprise.
There are two bathrooms with additional toilets located in both services. At the time of the inspection there were 27 people living at the service. Autumna is the UK's largest and most comprehensive later-life living & elderly care directory. Our website is free to use, we are proudly independent, and we never take referral fees. King Charles Court is a care home which offers care and support for up to 30 predominantly older people.
'sometimes the staff ask me if I want to go to bed too early, I am easy going but sometimes I say I will go later and that is OK'. We were not able to see in peoples records how they consented or agreed to the care they were receiving or any changes, such as a change of room or daily routine. People told us they felt that they could tell people if they were not being respected or if they wanted to complain. We saw that some people who should be supervised and monitored because they could not call for help if they needed to, were not regularly monitored to ensure that they were well and safe.
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